Question 1

How do I book a service?

Accepted Answer

You can book directly through our website using our simple online form, or contact us by phone or email to schedule your clean. Due to high volume, we recommend sending us an email or booking through our website!

Question 2

Do I need to supply cleaning products?

Accepted Answer

Nope! Our team brings all the supplies and equipment needed for your clean. If you have any special product requests, we’re happy to accommodate.

Our products meet all health standards and are of high quality. If you have any other questions or concerns, please contact us and we can detail all our products and equipment used.

Question 3

Do I need to be home during the clean?

Accepted Answer

Not at all — as long as we can access your space, you're free to head out and enjoy your day. Many of our clients aren't home during their service.

Question 4

Are your cleaners insured and background-checked?

Accepted Answer

Yes. All our cleaners are fully insured, vetted, and trained to deliver safe, high-quality service every time. You can trust that every Sparkle & Shine team member is reliable, respectful, and committed to treating your space with care.

Question 5

What if I’m not satisfied?

Accepted Answer

We stand by our 100% Satisfaction Guarantee. If you’re not happy, just let us know within 24 hours and we’ll return to make it right — no extra cost.

Question 6

Do you offer recurring services?

Accepted Answer

Yes! We offer weekly, bi-weekly, and monthly cleaning options at a discounted rate for ongoing service.

Question 7

Which areas do you service?

Accepted Answer

We proudly provide cleaning services throughout Edmonton and nearby areas, including St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Leduc, Beaumont, Fort Saskatchewan, Devon, Morinville, Windermere, and Ardrossan. 
If you're located just outside these areas, feel free to reach out — we may still be able to accommodate you!

Question 8

How customizable are the cleans?

Accepted Answer

Our cleans are highly customizable. We offer a variety of cleaning services, including one-time cleans, recurring cleans, move-in/move-out cleans, deep cleans, and specialty services. You can request cleaning for the entire home or only certain areas, depending on your needs.

Additions, carpet cleaning, and organization services can also be added!

When submitting a quote request, there is a comments section where you can leave notes with specific instructions, areas to focus on, or anything you would like us to know. We always do our best to tailor each clean to fit exactly what the client is looking for.

Question 9

Do you offer evening or weekend cleaning services?

Accepted Answer

Yes, we do! We offer flexible scheduling, including evenings and weekends, to fit around your busy lifestyle or business hours. Just let us know what works best for you when booking.

Question 10

How does payment work?

Accepted Answer

Payment is due within 48 hours after your clean. An invoice is sent after your clean is complete for online payment by credit or visa debit. Additionally, a follow-up email is sent after each clean with e-transfer details. Cash payments must be made to the cleaning team before they leave.

Question 11

What payment methods do you accept?

Accepted Answer

We accept e-transfer, cash, cheque, and secure payments through our online portal. Choose whatever works best for you!

Question 12

What is your cancellation policy?

Accepted Answer

We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling. This helps us adjust our schedule and offer the spot to another client. Missed appointments or late cancellations may be subject to a fee.

Question 13

Can cleaning be scheduled outside of business hours?

Accepted Answer

Yes. We can clean before, during, or after business hours, depending on your preference and availability.

FAQ

Here to answer all your common questions. Have any other questions? We would love to hear from you. Please visit our Contact Us page.

FREQUENTLY ASKED QUESTIONS

How do I book a service?

Do I need to supply cleaning products?

Do I need to be home during the clean?

Are your cleaners insured and background-checked?

What if I’m not satisfied?

Do you offer recurring services?

Which areas do you service?

How customizable are the cleans?

Do you offer evening or weekend cleaning services?

How does payment work?

What payment methods do you accept?

What is your cancellation policy?

Can cleaning be scheduled outside of business hours?

STILL HAVE QUESTIONS? CONTACT US — WE'RE HAPPY TO HELP!

CALL US

(587) 400-1388

EMAIL US

INFO@SPARKLEANDSHINECLEAN.COM

100% SATISFACTION GUARANTEE

Your satisfaction is our top priority. If you're not happy, we’ll come back and make it right — no extra charge.

MESSAGE US

GET A FREE QUOTE

Fill out details regarding your property and cleaning needs. We will get back to you with a price within 24 to 48 hours!